crx FAQ — Deposits, Withdrawals and Account
From depositing and withdrawing money to account verification and responsible gaming — this page has clear, detailed answers to the most common questions that come up when playing at crx.
৳100
Minimum deposit
1 hour
Typical withdrawal time
24/7
Live chat support
Whether you're new to crx or a long-time member, questions about depositing and withdrawing money, account verification steps, and responsible gaming are perfectly normal. This FAQ page is divided into four key topics: withdrawals, account verification, responsible gaming, and deposits. Every answer is direct and factual — so you can make the right decisions quickly. It's worth knowing this information before playing at crx Casino — whether that's slots, live casino, or card games.
Table of Contents
How to withdraw money
Withdrawal requests at crx are usually processed within 1 hour. However, delays can happen in certain cases — such as pending account verification, unmet bonus wagering requirements, or temporary mobile banking server congestion. If your money hasn't arrived 1 hour after your request, contact us via live chat and our team will resolve it quickly.
The minimum withdrawal limit at crx is ৳500 — the same rule applies for all methods. Whether you withdraw via bKash, Nagad, Rocket, Upay, or bank transfer, requests below ৳500 are not accepted. As long as your balance is sufficient, you can submit withdrawal requests as many times as you need.
No. At crx, withdrawals can only be made to a bKash, Nagad, Rocket, or bank account that is registered in your own name and matches the details on your crx account. Sending to a third-party wallet is not allowed — this is strictly controlled for security. If the names do not match, your withdrawal request may be cancelled.
Yes. crx offers withdrawal service 24 hours a day, 7 days a week — at night, on Fridays, or on public holidays. Withdrawal requests are generally processed within 1 hour. So whether it's a BPL match night or Eid holidays, you don't have to wait to collect your winnings.
To withdraw your crx welcome bonus, you must first meet the wagering requirement. You need to place bets totalling 15 times the bonus amount — for example, if you deposit ৳1,000 you receive ৳1,000 in bonus, and to withdraw winnings from that bonus you must complete ৳1,000 × 15 = ৳15,000 in wagers. Once the requirement is met, you can withdraw via any available method.
Withdrawals from crx to bKash typically arrive at your bKash number within 1 hour. The same timeframe applies for Nagad, Rocket, and Upay. Bank transfer times may vary depending on the bank. You can track the status of all your withdrawal requests in your account's transaction history.
Account verification
All documents submitted to crx are protected with SSL encryption. Your national ID or passport details are used solely for verification purposes and are never shared with third parties. You can find full details in our privacy policy.
Account verification is done for your own protection. It ensures that no one else can use your account in your name, and that your winnings reach the right person. It is also required to comply with the 21+ age rule. crx takes this step to ensure responsible gaming.
The rule at crx is that the name on your account must exactly match the name on your bKash, Nagad, Rocket, Upay, or bank account. If the names don't match, your withdrawal may be held up and verification may fail. To update your name, please contact the support team.
crx typically requests verification right after registration or before your first large withdrawal. In some cases it may also be requested as part of a regular security review. The sooner you complete verification, the fewer obstacles you'll face when withdrawing. Verification requests are sent by email or account notification.
If your verification is rejected, crx will usually let you know the reason — such as a blurry image, an expired document, or a mismatch in details. Reapply with the correct documents. If you're unsure of the reason, get support in Bengali via 24/7 live chat — the team will help you submit the right documents.
Responsible gaming
The minimum age for registration and all gaming activities at crx is 21+. You must provide your date of birth at registration, and your age is confirmed during verification. Accounts belonging to persons under 21 will be suspended. This is a core condition of the responsible gaming policy.
Yes. At crx you can set a daily, weekly, or monthly deposit limit for yourself. This feature can be activated through your account settings or via support. It's a practical way to build the habit of playing within your budget. Visit the responsible gaming page for more details.
There are some common warning signs — such as repeatedly placing larger bets to chase losses, hiding losses, losing focus on family or work, or feeling uneasy when you can't stop playing. If you notice these signs, take a break. crx's support team can help and can also point you toward external counselling services if needed.
To activate a cooling-off period (a temporary break) or self-exclusion (closing your account for a set period) at crx, contact support via live chat or email. A cooling-off period can last from 24 hours to several weeks. Self-exclusion is longer-term. These requests are actioned quickly and no deposits are accepted during the period.
crx verifies age at registration and confirms date of birth during document verification. If there are minors in your household, use password protection on your device and don't stay logged in to your crx account. Report any suspicious activity to support — crx strictly enforces the 21+ age rule.
How to deposit money
The minimum deposit at crx is just ৳100 — the same rule applies for all payment methods. Whether you play crx slot games or live casino, you can start with ৳100. It's a convenient way to try out games with a small amount.
In most cases, deposits at crx are added to your balance within a few minutes. Occasionally there may be a short delay due to the mobile banking network. If your balance still hasn't updated 15 minutes after depositing, contact live chat with your payment reference number. Having a screenshot of the payment confirmation will help resolve the issue faster.
crx itself does not deduct any deposit charges. However, your mobile banking service or bank may apply a transfer fee according to their own fee structure — that is set by the relevant service provider. If you send ৳100 to crx, exactly ৳100 will be credited (minus any charge applied by your service provider).
crx currently accepts deposits via five methods: bKash, Nagad, Rocket, Upay and bank transfer (major banks including Dutch-Bangla Bank, BRAC Bank, and Sonali Bank). The minimum deposit is ৳100 for all methods. Choose whichever method is most convenient for you.
Log in to crx, go to the deposit page, and select bKash. Send money from your bKash app to the designated crx merchant number — then enter the amount and transaction ID on the page. Never send money to an unknown number on your own. After payment, it may take a few minutes for your balance to update.
Yes. crx offers a 100% bonus on your first deposit, up to ৳20,000. For example: if you deposit ৳1,000 you'll receive another ৳1,000 in bonus, giving a total balance of ৳2,000. To withdraw from the bonus, you must complete ৳1,000 × 15 = ৳15,000 in wagers. See the terms and conditions for full bonus details.
Still have questions? Get support directly
If you didn't find the answer to your question in this FAQ, crx's support team is always ready. Reach out in Bengali or English — any time.
24/7 live chat — log in to your account to start
Email: [email protected]