crx Privacy Policy

Introduction

crx is an online gaming and betting platform serving users in Bangladesh. This privacy policy applies to the crxlogin.cam website and explains what information is collected about you when you use our services, how that information is processed, and what your rights are.

Like our Terms and Conditions, this privacy policy is an integral part of our services. By continuing to use the site, you are considered to have agreed to the terms of this policy.

Our aim is to collect the minimum amount of information necessary — only what is needed to operate the service. Your information is never sold to any third party.

Information Collection

crx collects two types of information — information you provide directly, and information collected automatically while you use the service.

2.1 Information You Provide

The following information is collected during account registration and management:

• Full name and date of birth (for age verification)
• Mobile number and email address (for communication and OTP verification)
• Home address (where required for identity verification)
• National ID or passport number (during the identity verification process)
• Financial transaction details — bKash, Nagad, Rocket, Upay or bank account information for processing deposits and withdrawals
• Any information you provide when submitting a support request

2.2 Automatically Collected Information

The following technical information is automatically logged while you use the site:

• IP address and geographic location (approximate)
• Browser type, version and operating system
• Time of site visits and how long you spent on each page
• Device information (model, screen resolution)
• Referral URL — the source from which you arrived at our site
• Game play history and betting logs

Purpose of Information Use

The collected information is used for the following purposes:

• Account Management: To create, verify and maintain your account.
• Identity Verification: To ensure account security and prevent fraud.
• Financial Transactions: To process deposits and withdrawals. Note that our minimum deposit is ৳100 and minimum withdrawal is ৳500.
• Customer Support: To resolve your requests and complaints.
• Technical Improvement: To analyse site performance and improve service quality.
• Communication: To send important updates, security-related messages and information you have requested.
• Responsible Gaming: To monitor your playing patterns, identify early signs of harmful behaviour and provide support where needed.

Your explicit consent will be obtained before your information is used for any purpose beyond those listed above.

Cookies and Tracking Technologies

The crx website uses cookies and similar technologies. Cookies are small text files stored in your browser.

4.1 Types of Cookies We Use

• Essential Cookies: These are required to keep your login session active and maintain security — they cannot be disabled.
• Functional Cookies: To remember your language preference and personalised settings.
• Analytics Cookies: To understand how much time is spent on different parts of the site — these do not identify you personally.

4.2 Cookie Controls

Non-essential cookies can be disabled from your browser settings. However, doing so may limit some features of the site.

Information Sharing and Disclosure

crx never sells, rents or transfers your personal information to third parties for advertising purposes. Information may be shared in the following limited circumstances:

• Service Providers: With contracted organisations handling payment processing, technical infrastructure and customer support — only the information necessary for the relevant service.
• Game Studios: Playing data may be shared with Evolution, Pragmatic Play Live or other game providers — for technical reasons only, not for identity verification or sale.
• Legal Obligations: Where required to provide information to authorities under a court order or applicable law in Bangladesh.
• Fraud Prevention: With relevant organisations to detect financial crime or manipulation.

Any third-party service provider is contracted on the condition that they comply with our privacy standards. They may not use your information for their own purposes.

Information Security Measures

crx applies industry-standard technical and administrative security measures to protect your information:

• SSL/TLS Encryption: All data transmitted between your browser and our servers goes through encrypted channels.
• Data Encryption: Stored sensitive information — particularly financial and identity-related data — is kept in encrypted form.
• Access Controls: Only authorised staff can access specific data, and all access is logged.
• Regular Security Audits: Regular security reviews are conducted to identify system vulnerabilities.
• Firewall and Intrusion Detection: To protect against unauthorised access.

However, complete security on the internet cannot be guaranteed by anyone. You are also asked to keep your account password confidential and to contact us if you notice any suspicious activity.

Data Retention Period

Your information is retained for as long as your account remains active. After an account is closed, certain information may be kept for a defined period for the following reasons:

• Financial transaction records: for the applicable period required by legal obligations.
• Information needed for dispute resolution: until the matter is finally resolved.
• Fraud prevention records: for a limited period as required for security.

Any information beyond this is securely deleted. If you request deletion of your data (see section 8 below), we will arrange to delete the remaining information except where required by the legal obligations mentioned above.

Your Rights

You have the following rights regarding your personal information:

• Right to Know: You can ask what information we hold about you.
• Right to Correction: You can request that incorrect or outdated information be corrected.
• Right to Deletion: You can request deletion of information that falls outside legal obligations.
• Right to Restrict Processing: You can request that processing of your information for specific purposes be stopped.
• Right to Portability: You can request your data in a structured format.
• Right to Object: You can request to opt out of marketing communications.

To exercise these rights, contact us at the email address listed below. We will respond within a reasonable time after receiving your request.

You also have the right to request limits on your own account use under the Responsible Gaming Policy.

Underage Users

All crx services are for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21.

An age verification process is followed during account registration. If we have reason to believe that information from an underage person has been collected, we will delete that information immediately and close the account.

If you are aware that an underage person has created an account on our site, please notify our support team.

Changes to the Privacy Policy

crx reserves the right to update this privacy policy as needed. For significant changes, you will be informed in the following ways:

• A notice will be sent to your registered email address.
• A clear notice will be displayed on the site's main page.
• The "Last Updated" date at the top of this page will be changed.

If you continue using the site after changes are made, you will be considered to have agreed to the updated policy. Answers to common questions about this policy can be found in our FAQ section.

Contact

If you have any questions about this privacy policy or wish to exercise your rights regarding your information, please contact us:

• Live Chat: Available 24/7 from any page on the site — in both Bengali and English.
• Email: [email protected]

Our support team is available seven days a week, twenty-four hours a day. For privacy-related requests, we will respond as quickly as possible after verifying your identity.