crx Responsible Gambling Guide
When gambling goes beyond the limits of entertainment, making the right decision matters most. crx wants every player to play safely, with awareness, and in full control.
Age Limit and Our Commitment
Online gaming is primarily a form of entertainment. It becomes a problem when a person keeps playing to recover lost money or cannot stop. crx believes responsible gambling is not just about following rules — it is about protecting your own life.
Our Terms and Conditions clearly state that crx does not encourage any player to bet beyond their means. We want you to play within a set budget, make your own decisions, and be able to take a break at any time.
If at any point you feel gambling is getting out of control, contact our 24/7 live chat — our team is always ready to help in Bengali and English. To learn about data protection, read our Privacy Policy, which details how your personal information is kept secure.
Keep in Mind
Gambling is always for entertainment
- Treat any money lost as the cost of entertainment
- Set a budget before you start
- Do not play to recover lost money
- Do not play when under the influence or under stress
- Prioritise spending time with family
Tools to Keep Yourself Safe
crx provides several practical tools that let you set your own limits. For more details on these features, visit our FAQ.
Deposit Limit
Set a maximum daily, weekly, or monthly deposit amount. Lowering a limit takes effect immediately; increasing it requires a 24-hour wait.
Financial ControlSession Time Limit
Decide in advance how long you will play in one session. When the time is up, a warning is shown automatically and the session ends.
Time ManagementBet Limit
Set a maximum amount you can wager within a specific time period. This helps prevent overbetting.
Bet ControlCooling-Off Break
If you want a short break, activate a cooling-off period from 1 day up to 6 weeks. During this time, logging in or placing bets will not be possible.
Temporary BreakSelf-Exclusion
If you feel you need to stop playing for the long term, request self-exclusion. Options range from a minimum of 6 months to a permanent account closure.
Permanent ProtectionReality Check
A notification is sent at set intervals showing a summary of how long you have been playing and how much you have lost or won.
AwarenessCheck Yourself
Think through the questions below. If you answer "yes" to more than one, it may be time to take a break.
- 1 Do you keep gambling to try to win back money you have lost?
- 2 Have you tried to stop but been unable to?
- 3 Are you borrowing money from family or friends to gamble?
- 4 Have you been spending less time on work, studies, or family?
- 5 Are you hiding your gambling from family?
- 6 Do you feel restless or anxious when you cannot gamble?
- 7 Are you spending money that is needed for everyday living expenses on gambling?
Recognising Warning Signs Is Important
Emotional Stress
Feeling excessive anger, frustration, or depression after losing.
Financial Hardship
Struggling to pay bills or cover household expenses because of gambling.
Secrecy
Hiding how much you are playing or how much you are losing from people close to you.
Escalating Bets
A tendency to bet more and more to get the same level of enjoyment as before.
Request a Limit or Exclusion
Fill in and submit the form below, or tell us directly via 24/7 live chat. Our team will action your request promptly.
Account Protection Request
All information is confidential and will be used solely for your protection.
Where to Get Help
You do not have to carry this alone. Beyond crx's support team, the people close to you and professional counsellors can also help.
crx Live Chat
Talk directly with our support team in Bengali at any time of day. Live chat is available 24/7 and responds quickly.
Email Support
Alongside live chat, you can also ask for help by email. Write out your request or concern in detail — the team responds in both Bengali and English.
Family and Friends
Talk openly with the people close to you. Support and encouragement from family can often bring about the fastest change.
Professional Advice
Talk to a mental health specialist or counsellor. Bangladesh has various government and private mental health centres that offer free or low-cost advice on gambling and addiction-related issues.
Support Groups
Many people have faced the same situation and found their way through it. Joining an online or in-person support group can be a practical step forward.
Protecting Minors
crx strictly does not allow anyone under 21 to use the platform. But if there are children or teenagers at home, you as a guardian also have a responsibility.
- Use a password or PIN lock on your device so no one else can access your account.
- Always log out when you are done. Do not leave a session open and hand your device to someone else.
- Enable parental controls in your browser so children cannot access gaming sites.
- Avoid gambling online in front of children so they do not come to see it as a normal habit.
If you suspect a minor has used your account, notify crx's support team immediately. We will investigate quickly and take the necessary action.
Remember
Confirm the 21+ Age Requirement
Only you should have access to your account — this is not just a rule, it is a matter of protecting your family. crx makes no exceptions when it comes to age verification.